Technology Solutions Customer Services, Technology Grants, Remote Software, Wireless Network, Refurbished Laptops and Computers, Technology for Schools and Classrooms, Interactive Technology Solutions

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Technology Solutions Customer Services, Technology Grants, Remote Software, Wireless Network, Refurbished Laptops and Computers, Technology for Schools and Classrooms, Interactive Technology Solutions

Customer Care

Our job is to make things easier for you. At K12 Solutions, we are committed to providing you with fast, friendly, easy access to the many products and services we offer.

Our vision is to meet or exceed your expectations with our service, solutions, leadership and people, every time you contact us.

We are always expanding our product and service offerings, so make www.k12-solutions.com your first stop for all your IT requirements. We even have money-back guarantees on all our products – the first of its kind in North America.
K12 Solutions is the only place you need to remember for your personal and business needs. When we provide a service to you, we are guided by our four key principles:

  • Caring
  • Accountable
  • Responsive
  • Team
  • Expertise

CARING, considerate service is why we are here.Making it easier starts with our knowledgeable Customer Service Reps, who are trained to provide the assistance you need with caring, fairness and respect. That’s what you deserve and that’s what we deliver.

We are always ACCOUNTABLE to you. We respect your time and value the trust you place in us. We are proud to bring you high-quality, cost-effective products and services that provide real value for your organization.

We are RESPONSIVE to your needs today and in the future. We are committed to responding to your needs through our Account Managers and our website. We look forward to working with you to achieve the results you desire. We know that your time is valuable, so we work hard to serve you as quickly as possible.

You can count on our EXPERTISE for reliable information. We focus on making sure the information we provide you is accurate, up-to-date and relevant. You can count on us to listen carefully to your needs and questions, and guide you through the process of getting the products and services you require. We also plan to meet or exceed your expectations, every time.

Customer Satisfaction

We realize that purchasing refurbished technology requires confidence and trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every piece of equipment we sell; new or refurbished is a good purchase. If you're not satisfied, simply return the items in its original condition within seven days of receipt, and we'll credit your account for the full amount of the equipment. (excluding shipping and handling).

 

100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We will do everything we can to make things right or your money back no questions asked.

 

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