Return and Refund Policy
When you receive your merchandise
Please open all boxes immediately and check contents. We must be notified of any damaged or defective products within 2 business days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please contact us using this online RMA request form. We will issue an RMA number and return instructions on how and where to return the product. We will ship you the correct product and pay the shipping costs both ways.
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier.
Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.
Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
Should we determine that the product is in fact defective (and was returned in accordance to our return instructions/policy), we will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard ground rates/charges (not 2nd day air) that the shipping company charges for shipping the defective product back to us. This does not include any 3rd party processing fees imposed by some shipping companies. This offer is only good in the Continental U.S and Canada. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us.
If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, a restocking fee will be assessed and your original shipping charges will not be refunded.
CRITERIA REQUIRED FOR RETURNING ITEM(S):
1. Must be within 30 days from the day you received the item
NON Returnable Items:
ITEMS THAT ARE NOT RETURNABLE:
Returned Merchandise Authorization (RNA)
When it is necessary to return a product, please contact us using our online RMA request form prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RMA Number. Packages returned to us or to the manufacturer without an RMA number will be refused and returned to you. We process thousands of orders weekly and subsequently receive a sizable number of returns. Thus, handling returns in the manner that we do is necessary to ensure that you receive proper credit in a timely fashion.
All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 15%. If a reorder is placed for a similar product costing about the same amount or more as the original item, the restocking fee will be reduced from 15% to 10%.
If you have any other return questions, please contact us before placing your order.
If you have read and understand our return policy, and would like to request an RMA number, please click here (link to RMA Request form ) to begin the process.
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